To retain the warranty, safety and dependability of any part, it is a requirement that it is correctly installed in a tradesman like manner by a qualified installer and that your vehicle receives all the scheduled service and maintenance work at the recommended intervals contained in your vehicle owners’ manual / handbook.
In the case of a claim it is the purchaser’s responsibility to produce copies of; any warranty form, the purchase receipt, and any qualified installer and maintenance receipts, when making any warranty claim. The warranty period begins at the date of the sale.
Parts Connection members reserve the right under any warranty claim to remedy the situation at it’s discretion; they may choose to supply a replacement part or repair the part, or make a partial or total refund depending on the circumstance. The Parts Connection member must approve any claim for labour, before the work is started. Any labour will be paid at the rate of $40.00 per hour plus GST. The warranty claim will never exceed the amount this part has been invoiced for.
It is the responsibility of the purchaser to send by fax or other method, any completed warranty form before any fitting has commenced, to the Parts Connection member on the contact fax number on the website, or by post or email.
If a part is found to be defective due to improper installation or misuse the warranty period will be void.
Because many of the vehicle parts that are sold are second hand or used, customers should appreciate there is a small possibility that a part could be faulty. Our members minimise this risk by testing our parts wherever practical before removing from a vehicle, by careful inspection and quality control.
If you have a problem with your vehicle part purchased from any of our members, please contact the appropriate member immediately and they will work with you to resolve the situation.
The decision as to whether they will repair or replace or refund a vehicle part is always at their discretion.